a. Click on a product to review its complete details.
b. If applicable, choose your desired options and click on “Add to Cart.” You will then see your Shopping Cart Summary, where you can either continue shopping or proceed with payment. If you want to include more products, repeat the previous steps.
c. Once you’ve finalized your selections, click “Next.” Verify your delivery address and be sure to include your phone number in case the delivery person needs to contact you if you’re not home.
d. Make your payment using your credit/debit card or PayPal, and you’re all set!
Our website utilizes EU and US sizing standards. For the most accurate fit, it’s best to enter your measurements. Each product page includes a size chart to help you determine the right EU/US size based on your height and weight.
Yes, we ship to over 200 countries worldwide. However, there are a few locations where we are unable to deliver. If your country falls within that list, we will reach out to you directly.
We accept payments through credit and debit cards, as well as PayPal and Apple Pay!
Yes, we do accept international credit cards.
To check the status of your order, visit our Order Tracking page and enter the email address used for your purchase along with your order number. You will also receive an email containing your order details and tracking information—simply click on the tracking number to monitor your package's progress. Once your order has been shipped, you will receive a tracking number. Please allow 3-5 business days for the tracking information to be updated in the system. Due to the high volume of outbound shipments, there may occasionally be slight delays in tracking updates. However, rest assured that once your tracking number is issued, your package has already been handed over to the shipping carrier and is on its way to you.
We offer free worldwide standard shipping on all orders. The price you see includes shipping fees, and no extra charges apply at checkout—except for potential customs duties, if applicable in your country. For more details, please check our Shipping & Delivery Policy.
If you’re not completely satisfied with your purchase, you may return it for store credit or exchange it for another item. All returned products are carefully inspected, and defective or incorrect items will not be shipped. Please note that disputes can only be initiated within 5 days of receiving your order. If the item doesn’t fit, please reach out to us within 7 days of delivery. Unfortunately, we cannot process size exchanges beyond this timeframe. We provide accurate sizing information (with a margin of 1-3 cm) for all our products. If your item does not fit, we offer exchanges for the correct size. However, if you prefer to exchange it for a different product or request store credit, return shipping costs will be at your expense. As a small business, we manage all unsold inventory, and we appreciate your understanding.
Once your order is placed, cancellation is only possible within 4 hours as processing begins shortly after purchase. If you need to cancel or modify your order, please email us at style@mazonni.com as soon as possible.
If you have any questions, feel free to contact us at:
📩 Email: style@mazonni.com
Let’s Chat! We’re available on WhatsApp (Chat only).
📞 Phone: +44 7444 925564
